The hotel itself felt a bit dated, but, the level of service from the bartenders,
to the waitstaff to Nanny is better than almost any hotel I’ve stayed in.
I can not overstate how great the staff, especially Angelene was.
Nanny Tashawna was great, Kevin and Omercye great guys, fun with volleyball.
Dining room staff was great, very helpful. Best service.
We have been staying at FDR since it opened many
years ago and it has only grown and gotten better
over the years. It is the best place for families
of any age. Our grandchildren think that this is
their home and should live here all year long.The
nannies are amazing, the staff the best, and
management is hands on 24/7. We just returned
from a 2 week stay and are already thinking about
when we can return. The food was once again
wonderful as were the suites, many of which have
already been redone once again. The resort is
immaculate.If you are looking for a family
vacation that will leave everyone smiling
this is the place for you. No wonder it is
always #1. Make your reservations and pack
your bags. Then sit back and relax and dream.
This was the first time we have taken an all inclusive trip anywhere and the first time I am writing a review online. I generally just read reviews but was compelled to write this one cause I see some misleading reviews here.
I have stayed in my share of 5 star hotels, but this resort has a purpose and it delivers on that purpose. The resort is for families with kids who wants to have a break from their daily routines and enjoy a vacation – period!
Our Nanny – Tania was excellent and accommodative. She was there promptly in the morning and helped out till evening. Our son usually doesn’t take on to strangers. But, he became friends with Tania within 2 hours of meeting her!! By the time we were returning, he used to ask her to take him for kids activities and ask us to stay back… Wow!!!
The rooms are spotless and clean. I agree with the other posts that the bathrooms definitely need an upgrade, but again – if you are looking for a 5 star resort where you will be running after the kids or you want to pay through your nose for such service – look elsewhere.
The resort arranged for us to even travel to a nearby Dolphin Cove and Tania joined us – at no extra charge bringing along towels for us if we get wet. Talk about service.
We stayed during the Christmas break – supposed to be the busiest time of the year and I am told almost all the rooms were occupied. Still I never found any area to be over crowded. I always felt like we were getting individual attention like we were some sort of VIPs. As an example, we would usually ask to have lunch and breakfast by the beach deck – outside the typical restaurant serving area and Marsha (the supervisor) would always make arrangements for us. Thanks Marsha.
Since I came back, I have recited the story to at least 10 families and a number of them are already planning trips out there.
So, if you have kids and want to truly enjoy a good break – go here!!!
Keep up the good work FDR and hope to see you sometime soon!!
MERCY WAS ESPECIALLY NICE. HE IS A FITNESS INSTRUCTOR AND HE NEVER MADE ANY OF US FEEL AS THOUGH WE WERE OUT OF SHAPE. HE MET US WHERE WE WERE IN ALL OUR PHYSICAL ABILITIES AND WORKED WITH US TO HELP BRING ABOUT THE RESULTS WE WERE LOOKING FOR. HE WAS GREAT. I WAS EXTREMELY IMPRESSED WITH THE STAFF. THEY ARE SO NICE AND THEY ARE SO ORGANIZED AT ALL TIMES. IT WAS A JOY AND THEY NEVER MADE ME FEEL AS THOUGH THERE WASN’T ANYTHING THAT WAS TOO MUCH OF A BOTHER FOR THEM. IT WAS REFRESHING AND I HAVEN’T SEEN THIS AT ANY OTHER HOTELS THAT I’VE STAYED AT. DEFINITELY FIVE STAR.