This was the first time we have taken an all inclusive trip anywhere and the first time I am writing a review online. I generally just read reviews but was compelled to write this one cause I see some misleading reviews here.
I have stayed in my share of 5 star hotels, but this resort has a purpose and it delivers on that purpose. The resort is for families with kids who wants to have a break from their daily routines and enjoy a vacation – period!
Our Nanny – Tania was excellent and accommodative. She was there promptly in the morning and helped out till evening. Our son usually doesn’t take on to strangers. But, he became friends with Tania within 2 hours of meeting her!! By the time we were returning, he used to ask her to take him for kids activities and ask us to stay back… Wow!!!
The rooms are spotless and clean. I agree with the other posts that the bathrooms definitely need an upgrade, but again – if you are looking for a 5 star resort where you will be running after the kids or you want to pay through your nose for such service – look elsewhere.
The resort arranged for us to even travel to a nearby Dolphin Cove and Tania joined us – at no extra charge bringing along towels for us if we get wet. Talk about service.
We stayed during the Christmas break – supposed to be the busiest time of the year and I am told almost all the rooms were occupied. Still I never found any area to be over crowded. I always felt like we were getting individual attention like we were some sort of VIPs. As an example, we would usually ask to have lunch and breakfast by the beach deck – outside the typical restaurant serving area and Marsha (the supervisor) would always make arrangements for us. Thanks Marsha.
Since I came back, I have recited the story to at least 10 families and a number of them are already planning trips out there.
So, if you have kids and want to truly enjoy a good break – go here!!!
Keep up the good work FDR and hope to see you sometime soon!!
MERCY WAS ESPECIALLY NICE. HE IS A FITNESS INSTRUCTOR AND HE NEVER MADE ANY OF US FEEL AS THOUGH WE WERE OUT OF SHAPE. HE MET US WHERE WE WERE IN ALL OUR PHYSICAL ABILITIES AND WORKED WITH US TO HELP BRING ABOUT THE RESULTS WE WERE LOOKING FOR. HE WAS GREAT. I WAS EXTREMELY IMPRESSED WITH THE STAFF. THEY ARE SO NICE AND THEY ARE SO ORGANIZED AT ALL TIMES. IT WAS A JOY AND THEY NEVER MADE ME FEEL AS THOUGH THERE WASN’T ANYTHING THAT WAS TOO MUCH OF A BOTHER FOR THEM. IT WAS REFRESHING AND I HAVEN’T SEEN THIS AT ANY OTHER HOTELS THAT I’VE STAYED AT. DEFINITELY FIVE STAR.
Staff were great. Excellent Service. Bicycle ride with
Mercy was great. He is cooperative and attentive. Jan 2013
My kids love here. We enjoyed and relaxed in this hotel.
Than you very much. Jan 2013
The Hotel was very relaxing, It was nice and quaint and we love
that it was not crowded. service by all staff that we came in touch with
was excellent. The Chairman Mr. Rance we met personally and he was
very professional and inviting. We are looking forward to FDR in 2013.
We love the environment and the Staff. The food was awesome.-Dec 2012