This was the first time we have taken an all inclusive trip anywhere and the first time I am writing a review online. I generally just read reviews but was compelled to write this one cause I see some misleading reviews here.
I have stayed in my share of 5 star hotels, but this resort has a purpose and it delivers on that purpose. The resort is for families with kids who wants to have a break from their daily routines and enjoy a vacation – period!
Our Nanny – Tania was excellent and accommodative. She was there promptly in the morning and helped out till evening. Our son usually doesn’t take on to strangers. But, he became friends with Tania within 2 hours of meeting her!! By the time we were returning, he used to ask her to take him for kids activities and ask us to stay back… Wow!!!
The rooms are spotless and clean. I agree with the other posts that the bathrooms definitely need an upgrade, but again – if you are looking for a 5 star resort where you will be running after the kids or you want to pay through your nose for such service – look elsewhere.
The resort arranged for us to even travel to a nearby Dolphin Cove and Tania joined us – at no extra charge bringing along towels for us if we get wet. Talk about service.
We stayed during the Christmas break – supposed to be the busiest time of the year and I am told almost all the rooms were occupied. Still I never found any area to be over crowded. I always felt like we were getting individual attention like we were some sort of VIPs. As an example, we would usually ask to have lunch and breakfast by the beach deck – outside the typical restaurant serving area and Marsha (the supervisor) would always make arrangements for us. Thanks Marsha.
Since I came back, I have recited the story to at least 10 families and a number of them are already planning trips out there.
So, if you have kids and want to truly enjoy a good break – go here!!!
Keep up the good work FDR and hope to see you sometime soon!!